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Requirements

Pro-Pay System Requirements #

Overview #

Pro-Pay is a comprehensive payroll software solution designed to streamline payroll processing for businesses of all sizes. This knowledge base article outlines the required components and system requirements for running Pro-Pay effectively.

System Requirements #

Operating System #

  • Windows XP
  • Windows VISTA
  • Windows Small Business Server 2003-2016
  • Compatible with all major networks

Note: For 2-3 users, a Peer-to-Peer Network is sufficient. Larger networks (NT or Novell) require a dedicated server.

Internet Connection #

An internet connection is required to receive software updates.

Computer Hardware #

  • Minimum: IBM-PC 486 or better
  • Recommended: Pentium or similar configuration with at least 350 MHz processor
  • One free USB port
  • Memory (RAM):
    • Single user: 128 MB
    • Network server: 192+ MB

Tip: To check your computer’s memory, right-click on “My Computer” and select “Properties.”

Printer #

  • Laser printer with MICR capability
  • Recommended memory: 4-8 MB for average payrolls (more may be required for large payrolls)

Note: Paysoft can provide a list of suitable printers upon request.

Blank Check Stock #

Pro-Pay uses blank check stock to print payroll checks for all clients. This eliminates the need for separate checks for each client.

Where to purchase: Blank check stock is available through our online store at www.Paysoft.com/shop/supplies/

MICR Toner #

MICR toner is essential for printing checks that can be processed by high-speed bank scanners.

Where to purchase: MICR toner and other supplies (check envelopes, report envelopes, perforated W-2 sheets) are available at www.Paysoft.com/shop/supplies/

Troubleshooting #

Common Issues and Solutions #

  1. Software not updating
    • Check your internet connection
    • Ensure you have the latest version installed
    • Contact support if the issue persists
  2. Printer not recognized
    • Verify USB connection
    • Reinstall printer drivers
    • Ensure printer is MICR-capable
  3. Check printing errors
    • Confirm correct blank check stock is loaded
    • Verify MICR toner is installed and not empty
    • Check printer settings in Pro-Pay software

Additional Support #

For further assistance:

  • Access the help menu within the Pro-Pay software
  • Visit our online support center at https://www.Paysoft.com

Feedback #

We value your input! If you have suggestions for improving this documentation or encounter any issues not addressed here, please contact our support team at [email protected].


Technical Note: This knowledge base article is regularly updated to ensure accuracy. Last updated: [Insert Date]