Table of Contents
Transmitting the State EFTPS File via GOVONE Software #
Overview #
This knowledge base article provides step-by-step instructions for transmitting the State EFTPS (Electronic Federal Tax Payment System) file using Pro-Pay and GOVONE Solutions PC software. This process is essential for managing electronic tax payments efficiently and accurately.
Key Features #
- Export EFTPS data from Pro-Pay software
- Import and transmit payments using GOVONE Solutions PC software
- Generate and print reports for record-keeping
Step-by-Step Guide #
Part 1: Exporting from Pro-Pay Software #
- Open Pro-Pay software
- Navigate to Client Functions > Electronic Processing > EFTPS
- Print Report:
- Click “Report” at the bottom of the page
- Click “Print”
- Click “Ok”
- Click the red door to exit
- Export Data:
- Click “Export” at the bottom of the page
- Click “Yes”
- Write down the Batch File Name on the printed report
- Click “Ok” then “Yes”
Part 2: Using GOVONE Solutions PC Software #
- Open GOVONE Solutions PC software
- Import Payments:
- Click on “Tools” > “Import”
- Locate the exported file from Pro-Pay (in the PROPAY20 folder)
- Enter the batch file name from your paper
- Click “Open” then “Ok”
- Transmit Payments:
- Go to “Payments” menu > “Pending”
- Verify that imported files are correct
- Highlight today’s files
- Click “Transmit”
- Exit
- Print Report:
- Go to “File” menu > “Print” > “Accepted” > “Print” (ensure default printer is set to “Reports”)
- Click “File” > “Exit”
- File the printed reports in a binder for future reference
Troubleshooting #
Common Issues and Solutions #
- Issue: Unable to export file from Pro-Pay
Solution: Ensure you have the necessary permissions and that the PROPAY20 folder is accessible - Issue: GOVONE software cannot locate the exported file
Solution: Double-check the batch file name and ensure it’s in the correct folder (PROPAY20) - Issue: Transmission fails in GOVONE software
Solution: Verify your internet connection and try again. If the problem persists, contact GOVONE support
Additional Resources #
For further assistance, customers can:
- Use the help menu within the ProPay payroll software
- Visit our website at https://www.paysoft.com for additional support resources
Feedback #
We value your input! If you have suggestions for improving this documentation or encounter any issues not addressed here, please contact our support team at [email protected].